Refund and Returns Policy

Country Living Depot sells digital guides and physical items such as canning equipment and bundles. Because digital products cannot be physically returned, digital sales are generally final once a file has been delivered or downloaded. Physical items follow the return rules below.

Digital Downloads (Guides)

If you have trouble accessing a purchased download, contact us and we will help restore access or resend the download link.

Refund Requests for Digital Guides

Refunds may be considered when a duplicate purchase, failed delivery, billing error, or unusable file is reported within 30 days of purchase.

To request help, email info@countrylivingdepot.com with your name, order number, and a short description of the issue.

Physical Items: Cancellations

You may cancel an order for a physical item for a full refund at any time before it ships. Email us as soon as you can with your order number.

Physical Items: Damaged, Missing or Defective

Heavy items can be damaged in transit. If your order arrives damaged, incomplete, defective, or is not what you ordered, email us within 7 days of delivery with your order number and clear photos of the box, the packaging and the item. Keep all of the packaging until we have replied. We will replace the item or refund your order in full, including the shipping you paid, and we will cover the return shipping if a return is needed.

Physical Items: Returns for Any Other Reason

You may return a new, unused item that is complete and in its original packaging within 30 days of delivery. Email us first and we will give you return instructions. Do not mail any item without contacting us first. Return shipping is your responsibility, and we recommend a tracked, insured service because you are responsible for the item until it reaches us. We refund the price of the item, not the original shipping charge, once we have received and inspected it. Items that have been used, assembled for cooking or canning, or fired up are not eligible for a return of this kind, because cookware and food equipment cannot be resold once used. Propane tanks are sold separately and are not part of a bundle return.

Physical Items: How Refunds Are Paid

Approved refunds go back to the payment method used on the order. If you paid with a buy now, pay later provider, the refund is applied through that provider and your payment plan is adjusted under its terms. Your bank or provider may take several business days to show the refund.

Need Help?

Contact us at info@countrylivingdepot.com for questions related to refunds, returns, shipping, downloads, or order support.